Client Support Services

UK based comprehensive support for event planners

Client Support ServicesWe have visited every destination within our network and have stayed in or visited almost every hotel which we recommend. We have eaten in most of the leading restaurants that we propose and have visited numerous venues that we suggest for gala events. This breath of experience enables us to add an extra dimension to every project by offering you a frank, unbiased opinion on destinations, hotels, restaurants, venues and activities.

GMC provides clients with ongoing practical assistance and support including:-

  • UK point of contact for ease of communication
  • Supporting clients with a first-hand knowledge of the destination
  • Providing an impartial view on hotels and venues
  • Saving clients research time by providing remote access to destination data via the GMC OnDemand system
  • Assisting clients in preparing proposals and securing new business
  • Organising events to assist clients in presenting a destination, such as site inspections and off-site promotions.

Project Management

Whether you issue your event brief to GMC or direct to one of our DMCs, we will always contact you to acknowledge the project, explore requirements and confirm that we can meet your deadlines. At this point, we can also assist you in sourcing information, such as specialised data on the destination, image files, venue profiles, specific graphics, etc.

During the initial development process, we review and oversee all our DMC’s proposals to ensure they fulfil all aspects of your brief. At the point of presenting our proposal document, we will also contact you to offer support and assistance with any presentation requirements.

As programme development moves forward, we will continue to monitor the progress of the project with you in a servicing capacity through to the point of confirmation.

Naturally, we are always available to assist and offer guidance at any time and serve as your point of continuity.

Innovation

In addition to facilitating current programmes, we are ideally positioned to also assist clients in developing and securing new business. Furthermore, we also maintain an ongoing product development initiative in conjunction with our DMC’s around the world…bringing you innovative ideas for your next programme.

 
 
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